Others

Q

When is the paid optional stainless steel cover needed?

It is a dedicated camera mount (cover) for taking fixed-point photos from above of various crawling insect traps (such as cockroach traps). Please contact us separately for details on compatible traps and mounting methods.

Q

Has the product been introduced in environments with strict security, such as food factories?

Yes, it has been introduced in such environments. Because it communicates over its own LTE connection rather than the factory’s internal LAN, it does not affect the factory’s network security.

Q

What security measures are in place for the cloud?

The service has passed a security assessment by a third-party organization. In addition, to prevent impersonation, we strongly recommend using multi-factor authentication (MFA) when signing in.

For the reasons we recommend it, see [Important] Request for Strengthening Account Security. For setup instructions, see How to enable Multi-Factor Authentication.

Q

What should I return when canceling the contract or replacing a camera?

Please return the following two items in the dedicated box in which they were delivered.

• Pescle Lite sensor unit

• Cover opening stick (included accessory)

For details, please contact your contract provider.